Product and account help
Sign-in, workspace, billing, product, and general questions.
support@studioanchor.app →Support
A real route to a person.
Use the address that matches the request. Include only the information needed to investigate; never send a password, secret key, or full payment-card number.
Privacy and data requests
Access, correction, export, deletion, and privacy questions.
privacy@studioanchor.app →Security reports
Potential vulnerabilities, suspicious access, or security incidents.
security@studioanchor.app →What to expect
Useful context, minimal collection.
Coverage: Support is currently email-based. StudioAnchor does not publish live-chat, phone, or 24/7 response coverage.
Response target: We acknowledge ordinary support requests within two business days. This is an acknowledgment target, not a guaranteed resolution time. Urgent security reports are prioritized based on potential impact.
Verification: For account or data requests, write from the account email when possible and identify the organization name. We may ask for additional verification before disclosing, changing, exporting, or deleting account data.
Escalation: Potential vulnerabilities or suspicious access should go directly to security@studioanchor.app. Confirmed broad incidents will be communicated through the affected product or by direct notice when appropriate. StudioAnchor does not currently operate a dedicated public status page.
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